My account

To access your patient portal, simply click here and enter the email address associated with your account. You'll receive a one-time verification code in your inbox — just enter that code on the login page to complete the process. There's no password required, and you can use this secure login method any time you need to access your account.

Double-check that you're using the same email address linked to your treatments and check your spam folder for the verification email. If you're still unable to log in, contact our support team for assistance at support@joinlivv.com.

You can update your email address in your portal. Once updated, you'll use the new email address to access your portal moving forward.

You can change the card information we have on file by accessing the "Billing & Payments" page of your portal. Any changes will be applied to the next shipment. If there's already an order processing, the change will apply to the following refill. If you need to change to a different plan frequency, please contact us at support@joinlivv.com.

Yes! In your portal, simply click "Update shipping address" under your chosen treatment and enter your new address. Any changes will be applied to the next shipment. If there's already an order processing, the change will apply to the following refill.

The need for a subscription depends on the type of product. Treatments commonly used on a regular basis are offered only as subscriptions to ensure continued treatment without interruption, whereas products that are typically used intermittently are offered as one-time purchases.

Our subscription service ensures you never run out of your treatment. Once approved, you'll receive automatic refills at your chosen interval. We offer 1-month, 3-month, or 6-month plans for you to chose from. Billing occurs one day before each new cycle begins and covers the full amount of medication for that cycle.

Depending on your treatment, shipping frequency may also vary. Some medications are shipped monthly to ensure freshness, while others can be delivered in full at the start of your subscription cycle. You'll receive details about your specific treatment and shipping schedule once your order is confirmed.

We are currently unable to change refill dates. If you need to discuss special circumstances, please contact us at support@joinlivv.com.

If you decide to cancel your subscription, you may do so in your patient portal. Subscriptions can be cancelled up until 2 days before processing. For example, if your refill is scheduled to be processed every 28 days, you may cancel until day 26. If you cancel after this cutoff, you will still receive that refill and all subsequent refills will be canceled.

If your prescription request has not yet been processed, you may cancel your order in your patient portal. Changes cannot be made once an order is in processing.

You'll receive the precise amount of medication and supplies needed for each subscription cycle, so there should be no leftover medication if you're using it as prescribed. If you do find yourself with extra for any reason, please reach out to us before continuing use. Our team will review your situation and provide guidance on the safest next steps.