Privacy Policy

Last Revised: March 4, 2026 This Privacy Policy describes how Livv Care LLC ("LIVV," "we," "us," or "our") collects, uses, discloses, and protects information when you access or use the LIVV website, mobile applications, and related services (collectively, the "Platform"). This Privacy Policy is incorporated into and forms part of the LIVV Terms of Use governing access to and use of the Platform. By accessing the Platform, creating an account, submitting information, enrolling in services, completing a purchase, or clicking any button labeled "Next", "Continue", "Complete & Continue," "Next – I Confirm & Agree," "Submit," "I Agree," or any similar affirmative action, you acknowledge that you have read, understand, and agree to the practices described in this Privacy Policy. 1. ROLE OF THE LIVV PLATFORM LIVV Care LLC operates a technology platform that facilitates connections between users and independent, state-licensed healthcare providers ("Providers") and licensed pharmacies. LIVV does not: - Practice medicine - Practice pharmacy - Provide medical advice - Control clinical decision-making - Diagnose medical conditions - Determine whether prescriptions are issued - Manufacture, compound, dispense, or ship medications Medical services are provided solely by independent healthcare providers, and medications are dispensed by licensed pharmacies operating independently of LIVV. LIVV does not control the professional judgment of healthcare providers and is not responsible for clinical decisions made by providers. Use of the Platform does not create a provider-patient relationship with LIVV. Healthcare providers and pharmacies are responsible for maintaining medical records and complying with applicable healthcare laws, including HIPAA where applicable. LIVV may operate as a technology platform or service provider supporting healthcare providers and may, in certain circumstances, act as a business associate under applicable healthcare privacy laws. Medication Images and Illustrations Images or illustrations of medications, packaging, or labels displayed on the Platform are provided for informational and illustrative purposes only. Any medication that may be prescribed through a healthcare provider using the Platform will be compounded or dispensed by a licensed pharmacy in accordance with applicable pharmacy laws and regulations. The appearance, labeling, packaging, and pharmacy identification on the medication you receive may differ from any images displayed on the Platform. 2. INFORMATION WE COLLECT We may collect several categories of personal information. LIVV collects only the personal information reasonably necessary to operate the Platform, provide requested services, comply with legal obligations, and maintain system security. 2.1 Personal Identifiers Information that identifies or can reasonably be linked to an individual, including: - Full name - Date of birth - Email address - Phone number - Mailing or shipping address - Billing address - Account credentials - Government-issued identification when required for verification 2.2 Health-Related Information When you use the Platform to seek telehealth services, you may provide information including: - Medical history - Symptoms - Current medications - Allergies - Prior diagnoses - Treatment history - Telehealth questionnaire responses - Provider communications - Prescription information Healthcare providers may collect and maintain medical records consistent with applicable healthcare regulations. 2.3 Payment Information When you purchase services or enroll in subscriptions, payment information may be collected, including: - Payment card information - Billing address - Transaction records Payment processing is typically handled by third-party payment processors, and LIVV does not store full payment card numbers. 2.4 Device and Technical Information We may automatically collect certain information about your device and interaction with the Platform, including: - IP address - Device identifiers - Browser type - Operating system - Internet service provider - Timestamps and usage activity - Pages visited and navigation patterns 2.5 Geolocation Information We may collect general location information based on IP address or device data. Location information may be used to verify that telehealth services are provided in jurisdictions where healthcare providers are licensed. 2.6 Cookies and Tracking Technologies The Platform may use: - Cookies - Pixels - Web beacons - Local storage technologies - Analytics tools These technologies help maintain platform functionality, remember user preferences, analyze usage, and improve services. 3. SOURCES OF INFORMATION Information may be collected from several sources, including: - Information you provide directly through the Platform - Healthcare providers using the Platform - Pharmacies involved in prescription fulfillment - Service providers and payment processors - Identity verification vendors - Automated technologies such as cookies and analytics tools 4. CATEGORIES OF PERSONAL INFORMATION COLLECTED Identifiers (name, email, phone number, DOB) — collected from User — for account creation and verification. Health Information (medical history, medications, symptoms) — collected from User / Providers — for telehealth services. Commercial Information (payment history, subscriptions) — collected from payment processors — for billing. Internet Activity (IP address, browsing activity) — collected via cookies / analytics — for platform performance. Geolocation Data (approximate location) — collected from device data — for licensing verification. Device Information (browser, OS, device ID) — collected from device — for security and analytics. 5. PURPOSES FOR PROCESSING INFORMATION We may process personal information for purposes including: - Providing and operating the Platform - Facilitating telehealth consultations with licensed healthcare providers - Transmitting prescriptions to licensed pharmacies for fulfillment when authorized by a provider - Processing payments and managing subscriptions - Verifying identity and preventing fraud, unauthorized access, or misuse of the Platform - Communicating with users regarding services, accounts, prescriptions, and support inquiries - Coordinating prescription fulfillment and shipping - Improving platform functionality, security, and user experience - Conducting analytics and performance monitoring - Complying with legal, regulatory, and contractual obligations - Enforcing platform policies, agreements, and legal rights 6. SENSITIVE PERSONAL INFORMATION Certain information collected through the Platform may constitute Sensitive Personal Information, including: - Health information - Identity verification information - Precise or approximate geolocation data LIVV uses such information only as reasonably necessary to provide Platform services, comply with legal obligations, and maintain system security. 7. HOW INFORMATION IS SHARED We may share information in the following circumstances. 7.1 Healthcare Providers Information you submit may be shared with independent licensed healthcare providers to facilitate telehealth consultations and treatment decisions. 7.2 Pharmacies If a provider issues a prescription, prescription information may be transmitted to a licensed pharmacy selected by the provider or patient for dispensing and fulfillment. The dispensing pharmacy is responsible for: - Prescription verification - Drug utilization review - Labeling and counseling - Regulatory compliance - Shipping and fulfillment 7.3 Service Providers We may share information with vendors that support Platform operations, including: - Payment processors - Cloud hosting providers - Analytics providers - Identity verification services - Communication service providers - Customer support platforms Service providers are contractually obligated to safeguard personal information. 7.4 Legal Compliance Information may be disclosed where necessary to: - Comply with applicable laws or regulations - Respond to subpoenas or court orders - Enforce legal rights or agreements - Protect user safety - Investigate fraud or misuse 7.5 Business Transfers If LIVV undergoes a merger, acquisition, restructuring, financing, or sale of assets, personal information may be transferred as part of that transaction, subject to applicable privacy protections. 8. ELECTRONIC COMMUNICATIONS By using the Platform, you consent to receive communications electronically, including: - Email - Platform messaging - Telephone calls - SMS or MMS text messages These communications may relate to: - Account activity - Telehealth services - Prescription updates - Shipping notifications - Billing matters - Customer support Electronic communications may satisfy legal requirements that communications be provided in writing.

9. TEXT MESSAGE COMMUNICATIONS If you provide your mobile phone number and consent to receive text messages, LIVV may send messages including: - Appointment reminders - Prescription updates - Shipping notifications - Account alerts - Promotional messages where you opt in Message frequency varies. Message and data rates may apply. You may opt out of marketing messages by replying STOP. LIVV does not sell your mobile phone number. Your phone number may be shared with communication service providers acting on our behalf. 10. COOKIES AND TRACKING TECHNOLOGIES We use cookies and similar technologies for several purposes. Necessary Cookies: Required for essential platform functionality. Functional Cookies: Remember user preferences and improve usability. Analytics Cookies: Analyze platform usage and performance. Advertising Cookies: Support marketing and advertising activities where permitted. You may manage cookie preferences through browser settings or cookie consent tools. 11. ANALYTICS AND ADVERTISING TECHNOLOGIES The Platform may use third-party analytics, advertising, or performance measurement tools to understand how users interact with the Platform and improve services. These tools may collect information such as: - Pages visited - Time spent on pages - Referral sources - Device information Examples may include analytics providers, advertising networks, or marketing attribution services. 12. AUTOMATED TECHNOLOGIES Certain platform functions may use automated technologies to assist with: - Identity verification - Fraud detection - System security monitoring These technologies support administrative processes and do not replace independent medical judgment by healthcare providers. 13. DATA SECURITY LIVV implements administrative, technical, and physical safeguards designed to protect personal information. Security measures may include: - Encryption in transit and at rest - Secure infrastructure - Role-based access controls - Authentication procedures - Monitoring and security testing However, no system can guarantee absolute security, and users acknowledge the inherent risks associated with internet-based communications. 14. DATA BREACH NOTIFICATION In the event of a data security incident involving personal information, LIVV will provide notice in accordance with applicable data breach notification laws. 15. DATA RETENTION We retain information for as long as necessary to: - Provide platform services - Comply with legal obligations - Resolve disputes - Enforce agreements Healthcare providers and pharmacies may retain medical records for periods required by applicable healthcare laws. The specific retention period for personal information may vary depending on the type of information, the purposes for which it was collected, regulatory requirements, and legitimate business needs. 16. DE-IDENTIFIED AND AGGREGATED DATA LIVV may create and use de-identified or aggregated information that cannot reasonably be used to identify individuals. Such information may be used for analytics, product improvement, research, and business operations. Where information has been de-identified, LIVV will maintain and use the information in de-identified form and will not attempt to re-identify individuals except as permitted by applicable law. De-identified information may also be combined with other data and may be shared with service providers, research partners, or business partners for lawful business purposes. 17. DO NOT TRACK SIGNALS Some web browsers transmit "Do Not Track" signals. Because there is no universally accepted standard for responding to such signals, the Platform does not currently respond to Do Not Track signals. 18. CROSS-BORDER DATA TRANSFERS Information collected through the Platform may be processed or stored in the United States. By using the Platform, you acknowledge that information may be transferred to jurisdictions with data protection laws that may differ from those of your jurisdiction. 19. STATE PRIVACY RIGHTS Residents of certain states may have rights regarding personal information, including: - Right to Know / Access - Right to Delete - Right to Correct - Right to Data Portability - Right to Opt Out of targeted advertising - Right to Limit Use of Sensitive Information - Right to Non-Discrimination for exercising privacy rights Applicable laws may include those of California, Colorado, Connecticut, Virginia, Utah, Nevada, and other jurisdictions as applicable. Requests may require identity verification. California Residents (CCPA / CPRA) If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the "CCPA"), provides you with certain rights regarding your personal information. Subject to applicable exceptions, these rights may include: - Right to Know / Access – You may request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for collecting or sharing it, and the categories of third parties with whom it has been shared. - Right to Delete – You may request that we delete personal information we have collected from you, subject to certain legal exceptions. - Right to Correct – You may request correction of inaccurate personal information maintained by us. - Right to Data Portability – You may request a copy of your personal information in a portable format. - Right to Opt Out of Sale or Sharing – California residents have the right to opt out of the "sale" or "sharing" of personal information as defined under California law. - Right to Limit Use of Sensitive Personal Information – California residents may request that we limit our use or disclosure of sensitive personal information where applicable. - Right to Non-Discrimination – We will not discriminate against you for exercising your privacy rights. California residents may also request certain information regarding disclosure of personal information to third parties for their direct marketing purposes pursuant to California Civil Code Section 1798.83. You may exercise these rights by contacting us at: privacy@livvcare.com We may require verification of your identity before responding to a request. Authorized agents may submit requests on your behalf with proof of authorization. No Sale or Sharing of Personal Information LIVV does not sell personal information for monetary consideration. However, certain uses of cookies, analytics technologies, or advertising services may be considered "sharing" of personal information under certain state privacy laws. Where applicable law provides the right to opt out of such sharing, users may exercise that right by adjusting cookie preferences through our cookie consent tools or by contacting us at: privacy@livvcare.com Certain health information maintained by healthcare providers or pharmacies may be governed by healthcare privacy laws such as HIPAA and may not be subject to all rights described in this section.

20. CHILDREN'S PRIVACY The Platform is not directed to children under age 13. Services are primarily intended for individuals 18 years of age or older. Users ages 13–17 may access the Platform only with verified parental consent where permitted by applicable law. 21. THIRD-PARTY SERVICES The Platform may contain links to third-party services or websites. LIVV is not responsible for the privacy practices of third parties. 22. CHANGES TO THIS PRIVACY POLICY LIVV may update this Privacy Policy periodically. Updated versions will be posted on the Platform with a revised effective date. Continued use of the Platform after updates constitutes acceptance of the revised policy. 23. CONTACT INFORMATION If you have questions regarding this Privacy Policy or your personal information, please contact: LIVV Care LLC Support Email: support@joinlivv.com Phone: 888-491-1070 Privacy requests may be submitted to: Privacy Officer privacy@livvcare.com 24. RELATIONSHIP TO TERMS OF USE This Privacy Policy should be read together with the LIVV Terms of Use. In the event of a conflict between this Privacy Policy and the Terms of Use, the Terms of Use govern with respect to platform access, dispute resolution, and arbitration.